Thursday, January 31, 2008

Recession or Recession Not? Attention All Retailers. Breakthrough Merchant Retail Tips

Recession or Recession Not? Merchant Retail Tips

A good year for merchant retailers, if they do the following:

1. Invest more, not less, in training and development.

2. Focus on conversion, conversion, conversion. Maybe we should name 2008 The Year of Conversion. Retailers who do not focus on converting traffic to sales will struggle the most this year.

3. Fix their people problems sooner rather than later. When the economy is slowing down is when you can least afford managers or employees who aren't doing what you expect them to do.

4. And last but not least. . . no blaming the economy for falling short of a goal.

The fact is that retailing is going to be a little harder this year than it’s been in quite a while.

The good news is that recession or not, some retailers are going to not only survive but thrive. Do what it takes to be one of them.

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Monday, January 28, 2008

Attention, All Retailers! Merchant Retail Resolutions to Improve in 2008. Bill Payment Services - Prepaid Cellular Providers Solutions

Attention, All Retailers! Merchant Retail Resolutions to Improve in 2008. Bill Payment Services - Prepaid Cellular Providers Solutions

Work together on resolutions to improve retail solutions in 2008.

For Store Managers:
I resolve to delegate more of my administrative paperwork to my assistant and spend more time coaching and developing my staff on the floor.

I resolve that by March 1st every staff member will know what I believe are their strengths and they will have an action plan for improvement opportunities.

I also resolve that by that date I will have worked on my assistant's development in the areas he/she needs to develop further as a manager. By the end of the year I want that person ready to run a store.

I resolve to write down three areas in which I want to grow and improve. Once each month I will review that list so I remain focused on becoming the best leader I can be.

I resolve to spend ten minutes every work day reviewing store results to date and strategizing my day to achieve goal. I resolve to create success and not just wait for it to happen.

Finally, I resolve to achieve sales and other performance targets no matter what.

For Independent Store Owners (Some retail executives may consider these as well.)

I resolve to take the actions listed for the store manager position and/or ensure my managers do those resolutions.

I resolve to spend at least one hour each week focused on growing my business and my own personal development. I know that if I don't do this that it will be harder for my business to grow and succeed.

I resolve to put into place a structured sales and experience approach to make sure we maximize every single customer opportunity.

I resolve to stop complaining about Wal-Mart, Target, Home Depot, Bed Bath and Beyond, Toys R Us, or any other big box retailer because of what they sell and how much they sell it for. I will instead use that same energy to find opportunities that are available in key niches not being served by the big boxes as well as delivering more personalized service.

I resolve that by the end of the year I will only be employing great employees or employees who are on their way to greatness. I know I can't afford to have any staff member that I wouldn't want helping me in a store if I was a customer.

I resolve to hand off more of my low impact tactical tasks and spend more time coaching my team and working on strategic plans.

Finally, I resolve to set and achieve sales and other performance targets no matter what.

For Store Support Team Members
I resolve to discover more ways that my department and/or role can help the store be more efficient in 2008.

I resolve to find ways that my work can help improve the experience a customer receives in our stores.

I resolve to be a resource to a manager who is struggling in his/her role and do my best to not be frustrated with that person.

Finally, I resolve to achieve my performance targets no matter what.

For All Store Employees
I resolve to spend 5-10 minutes each work day improving my sales and experience skills or product knowledge.

I resolve to try to do a little something extra for each and every customer.

I resolve to not show a customer a product until I know something about them or their needs.

I resolve to never finish a sale. I will keep recommending products and solutions until the customer finishes the sale.
I resolve to not take personally anything an unhappy customer says. I will also try to turn them from unhappy customer to raving customer advocate.

I resolve to be a good team member by recognizing my colleagues when they do something above and beyond for a customer or another team member.

I resolve to be a positive influence on the entire team.

I resolve that no matter what 2008 brings, I'm going to enjoy it as much as humanly possible.

I resolve to make 2008 the best year ever both professional and personally.

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Sunday, January 20, 2008

Merchant Retailers Keep them Coming Back for More with Bill Payment Services & Prepaid Cellular Providers Solutions.

Today's world is filled with savvy comsumers. Their remarkable blend of style and skepticism leave many business owners wondering, How can I keep my cutomers attention no matter what product or service my competitor is putting on the market? The answer may surprise you, it takes more than great products to keep your customers coming back. You must create the ultimate customer experience.

What does the ultimate customer experience look like? Maybe it's an individual making a personal connection with a customer on behalf of the business. Perhaps it's an employee going out of his way to make sure a customer has everything she or he needs and is more than satisfied with the transaction. Essentially it's keeping your promise, whether that promise is implied or stated outright.

All businesses make promises to their customers. They wouldn't be in business if they didn't. But not all companies keep their word. The ones that do naturally set themselves apart from the competition. By providing the ultimate customer experience, you make people loyal to yous business, And store loyalty is everything.

Here's what merchant businesses need to understand, is to have customers value and have sincerity in merchant retailers business, merchants must stop looking at customers with dollor signs in their eyes and start creating relationships with them. When your customers see that you truly value them and care about the solutions that you provide them, they'll be customers for life. Bill Payment Solutions & Prepaid Cellular Providers is one such product that help businesses start a repeat relationship with customers.

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